Tranquil Retirement Group
Tranquil Waters is proudly owned and managed by the Tranquil Retirement Group, who have been operating for over 20 years in the retirement industry spanning
two generations. They are based exclusively in the Redlands. So all decisions are made right here by committed people that you can talk to in person.
The Tranquil Retirement Group is currently developing a brand new exciting retirement village called Ormiston Rise within the leafy suburb of Ormiston.
Karen Naylor - Village Manager
Karen has enjoyed several years in the hospitality industry, with opening a 5 star resort in Broome in my capacity of General Manager, National Sales Manager for Rendezvous Apartments. Recently I was employed by the Chairman of Quest Apartment Hotels, as his Corporate Sales Manager to promote his private collection of 30 Apartments to the corporate clients and working with procurement, COO and CFO.
Karen’s professional engagement within the retirement industry started as Village Manager of AVEO Taringa, this was immediately post the 2011 floods. Soon after this appointment, AVEO Management appointed me to be their new cluster manager for AVEO Clayfield and AVEO Newmarket whilst keeping on with Taringa. My work within the retirement village journey continues now with Tranquil Retirement Group with managerial and operational oversight of both Tranquil Waters Beachfront Retirement Living and Ormiston Rise, both based in the Redlands.
Karen’s philosophy about retirement village is to ensure that my residents are treated with respect, dignity and as individuals. Karen enjoys offering a new service standards in all she does within the villages and ensures her staff are on the same page with rapport, respective, teamwork and tolerance. Collectively, Karen ensures the residents care and lifestyle is vibrant, caring and in a nurturing community.
When not being a village manager, the weekends you will see me in and around Brisbane umpiring for Queensland Cricket and at times for Cricket Australia. With winter just around the corner I do enjoy warehouse cricket where only 1 umpire per game is given and something to really keep you on your toes.
Lynda Norman - Retirement Living Consultant
Lynda has over 10 years’ experience in customer service with a strong sales background and has a passion for building relationships and understanding client’s needs. Lynda has been a Business Development Executive in the Serviced Apartments industry for the last 5 years and is looking forward to applying her networking and marketing skills to her new role.
Lynda thrives on nurturing relationships and enjoys connecting with people from a wide variety of backgrounds and cultures. “The key to success is to focus on goals, not obstacles.” "I received such a warm welcome to the Tranquil Waters Retirement Village and am thrilled to be involved in the bright future ahead. I’m looking forward to settling residents into their new homes and experiencing a new chapter of life with them.”
Helen Jackson - Retirement Living Support Administrator
Helen Jackson is an administration professional who has come from the real estate industry with over 20 year experience.
Helen has an established driving force of exceptional customer service, and a community approach with ambition to help as many people as possible with their lifestyle changes.
Helen has an authentic outgoing personality that allows her to build a rapport easily.
Living locally in Wellington Point, Helen enjoys the bayside lifestyle as it offers all the convenience of shopping, parks, schools and being able to pop down to the Wellington Point Jetty for a walk and picnic with the family.
“A change is as good as a holiday. The secret of change is to focus all of your energy not on fighting the old but on building the new.”
The residents of Tranquil Waters have included me in their growing village family and I am so incredibly thankful for allowing me to be apart of their everyday life.
The Tranquil Retirement Group is a proud member of the Family Business Australian association.